Technology

We work with leading technology companies and providers to equip their teams with the knowledge and confidence to deliver exceptional customer experiences. By optimising employee competence, we help drive revenue growth, enhance brand reputation, and increase customer satisfaction.

Discover how

Driving Innovation and Growth Through Exceptional Employee Competence

Even with robust policies and processes in place, inconsistent employee knowledge and competence often impede service delivery, sales, and support. Scaling competence across large, distributed teams is also a significant challenge within the sector. Clever Nelly addresses this by integrating competence improvement within the flow of work, driving tangible business results.

Our multi-award-winning Artificial Intelligence equips employees with the knowledge and confidence to excel in their individual roles, boosting revenue, customer satisfaction, and efficiency – whilst supporting business leaders to reduce costs, increase productivity, and enhance quality assurance.

Trusted by Global Organisations

"We have not identified a single instance where the AI has failed to improve employee knowledge and positively impact in-role performance."

"With Clever Nelly, our people are really benefiting from the investment in their training. Simply by answering their questions, they’re building up their knowledge base daily – almost without realising it. Our baseline scores were pretty high to start with but Nelly is proving to be a great tool to develop their expertise so they can continue to drive really great customer outcomes."

What are you looking to achieve?

Improve Business Performance Improve Employee Compliance and Risk

Improve Business Performance

Our customers recognise that employee competence is paramount to brand success, customer experience and satisfaction. Clever Nelly’s multi-award-winning continuous assessment model guarantees measurable improvements in competence. By providing personalised training inventions in the flow of work, we help individuals apply their workplace training effectively, leading to enhanced KPIs, improved customer service levels, reduced errors, and increased sales.

Customer Experience, Quality Assurance & Complaints

With most organisations wanting to get more for less from their people without compromising on Customer Experience, Clever Nelly helps operational leaders harvest tangible improvements through improved competence and confidence in KPIs and business-critical metrics such as:

• Average Handle Time
• First Contact Resolution
• Average Hold Time
• After Call Work
• Quality Assurance
• Complaint volumes
• NPS & CSAT

Improve Speed-to-Competence & Reduce Attrition

With role complexity increasing, coupled with high employee turnover rates, retaining talent and accelerating new employees’ speed-to-competence is critical. Clever Nelly typically reduces the time it takes to on-board new employees by 30% and can highlight those at risk of leaving, allowing you to take proactive steps in workforce management.

Improve Process Adherence & Reduce Errors

Employee errors often result in customer detriment and unnecessary cost. Our customers recognise that sub-optimal employee competence is often a contributing factor to this. Clever Nelly quickly addresses any competence gaps and enables higher process adherence and less mistakes – saving you time and money.

Optimise Sales Performance

One of the greatest challenges facing sales leaders in the sector is the significant distribution of sales performance. Clever Nelly enables you to replicate high performing sales behaviours throughout the team. Be it sales negotiation, product knowledge or process adherence, Clever Nelly conditions employees to operate in the optimal way leading to higher conversion rates, greater up-sell capability, all whilst building trust with your customers.

Improve Employee Compliance and Risk

Our industry-leading approach moves beyond a one-size-fits-all model to employee compliance. We ensure guaranteed employee competence and foster a positive culture where compliance becomes a daily habit. This drives sustainable behaviour change and conditions your workforce to work optimally whilst simultaneously reducing risk.

Best-in-Class Evidence of Compliance

Move away from the archaic and ineffective approach to employee compliance. No more wondering if your compliance training is effective. Clever Nelly provides robust evidence and real-time reporting of your employees’ competence – giving you peace of mind when conducting regulatory audits.

Enhanced Visibility of Employee-Based Risks

Get a clear picture of your workforce’s capabilities. Continuous assessment supports you to accurately identify potential compliance risks before they impact your operations.

Increased Confidence for Senior Management

Make informed decisions with reliable data at your fingertips. Continuous assessment empowers senior leadership to navigate regulatory requirements and ensure a high-performing, compliant workforce.

How Microsoft used AI from Elephants Don’t Forget to improve employee in-role competence and KPIs.

This case study explores how Microsoft used AI from Elephants Don’t Forget to improve employee in-role competence and correlate this with direct improvements in KPIs including First Contact Resolution (FCR), Customer Satisfaction (CSAT), Average Handling Time (AHT) and Help Resolved (HR).

View case study