Retail & Consumer

We work with leading retail and consumer brands to ensure every employee is competent to deliver exceptional customer service. Clever Nelly financially guarantees improved employee competence, resulting in improved performance, increased sales, better service standards and customer loyalty.

Discover how

Deliver exceptional customer experiences and drive bottom-line results

Struggling with recurring employee errors, customer complaints, or sales underperformance? We understand the unique pressures faced by retail and consumer businesses to deliver exceptional customer experiences while driving profitability and efficiency.

Clever Nelly financially guarantees measurable improvements in employee competence, directly impacting your bottom line. By ensuring every employee learns, retains and translates their workplace training into in-role competence and confidence, we help retail and consumer organisations to improve sales performance, enhance customer loyalty, and mitigate operational risks – supporting you to build a more competitive and profitable brand.

Trusted by Global Organisations

"We have not identified a single instance where the AI has failed to improve employee knowledge and positively impact in-role performance."

"Nelly has helped our Customer Service team be 100% engaged in their training! Employee competency increased 27% above an already impressive baseline knowledge score and, with Nelly's assistance, we successfully placed 820 knowledge interventions across customer service in three months to ensure that every interaction is nothing short of exceptional."

"Our application and use of the Clever Nelly Platform have been key factors in our success and is integral to our operational strategy. We are more efficient, our customers are getting a better experience, and the client is receiving a world-class level of service."

What are you looking to achieve?

Improve Business Performance Improve Employee Compliance and Risk

Improve Business Performance

Our customers recognise that employee competence is paramount to brand success, customer experience and satisfaction. Clever Nelly’s multi-award-winning continuous assessment model guarantees measurable improvements in competence. By providing personalised training inventions in the flow of work, we help individuals apply their workplace training effectively, leading to enhanced KPIs, improved customer service levels, reduced errors, and increased sales.

Customer Experience, Quality Assurance & Complaints

With most organisations wanting to get more for less from their people without compromising on Customer Experience, Clever Nelly helps operational leaders harvest tangible improvements through improved competence and confidence in KPIs and business-critical metrics such as:

• Average Handle Time
• First Contact Resolution
• Average Hold Time
• After Call Work
• Quality Assurance
• Complaint volumes
• NPS & CSAT

Improve Speed-to-Competence & Reduce Attrition

With role complexity increasing, coupled with high employee turnover rates, retaining talent and accelerating new employees’ speed-to-competence is critical. Clever Nelly typically reduces the time it takes to on-board new employees by 30% and can highlight those at risk of leaving, allowing you to take proactive steps in workforce management.

Improve Process Adherence & Reduce Errors

Employee errors often result in customer detriment and unnecessary cost. Our customers recognise that sub-optimal employee competence is often a contributing factor to this. Clever Nelly quickly addresses any competence gaps and enables higher process adherence and less mistakes – saving you time and money.

Optimise Sales Performance

One of the greatest challenges facing sales leaders in the sector is the wide variation in sales performance. Clever Nelly enables you to replicate high-performing sales behaviours across the team. Whether it’s sales negotiation, product knowledge, or process adherence, Clever Nelly conditions employees to operate optimally, leading to higher conversion rates, greater up-sell capability, and improved customer trust.

Improve Employee Compliance and Risk

Our industry-leading approach moves beyond a one-size-fits-all model to employee compliance. We ensure guaranteed employee competence and foster a positive culture where compliance becomes a daily habit. This drives sustainable behaviour change and conditions your workforce to work optimally whilst simultaneously reducing risk.

Best-in-Class Evidence of Compliance

Move away from the archaic and ineffective approach to employee compliance. No more wondering if your compliance training is effective. Clever Nelly provides robust evidence and real-time reporting of your employees’ competence – giving you peace of mind when conducting regulatory audits.

Enhanced Visibility of Employee-Based Risks

Get a clear picture of your workforce’s capabilities. Continuous assessment supports you to accurately identify potential compliance risks before they impact your operations.

Increased Confidence for Senior Management

Make informed decisions with reliable data at your fingertips. Continuous assessment empowers senior leadership to navigate regulatory requirements and ensure a high-performing, compliant workforce.