Clever Nelly targets underperforming business metrics and Key Performance Indicators (KPIs). We deliver sustainable and ongoing improvements through increased employee in-role competence, improving business productivity and performance.
Discover howAre underperforming staff dragging down your KPIs, customer satisfaction, and sales revenue? Clever Nelly, our AI-powered continual assessment solution, empowers your people to make fewer mistakes by helping them improve their in-role competence, resulting in higher performance. Clever Nelly delivers demonstrable improvements within Service and Sales environments, where employee competence (or lack thereof) is a contributing factor for performance.
Whilst in-role competence improvement has a clear benefit to a business, it is the tangible impact of that improvement that holds the greatest value. Clever Nelly supports any business to improve service levels, increase sales performance, reduce costly or dangerous errors, and achieve considerable operating efficiencies.
Our highly experienced Account Directors leverage a marginal gains strategy to identify critical KPIs and business metrics that hold significant financial value for your business. By focusing on these key areas, you will see substantial improvements.
Our customers typically achieve the greatest impact in areas like customer service, sales performance, error reduction, speed to competence, quality assurance, and rework reduction.
With a host of use case examples across diverse business sectors, geographical locations, and languages, Clever Nelly is ideal for any situation where improving employee performance directly impacts your success.
In other words, if better in-role performance from your people can improve your bottom line, Clever Nelly can help.
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9% improvement
in First Contact Resolution
62.5% reduction
in complaints
35% reduction
in call hold time
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